What are the implications of these values for customer satisfaction?
Answer:
The maximum and minimum values in the "Review Rating" column reflect the range of customer satisfaction:
Maximum Rating (e.g., 5.0):
Indicates the highest level of customer satisfaction.
Products with a high maximum rating are generally well-received and meet or exceed customer expectations.
Analyzing items with maximum ratings can help identify best-selling or high-quality products.
Minimum Rating (e.g., 1.0):
Indicates poor customer satisfaction or dissatisfaction.
Products with low minimum ratings may have issues related to quality, usability, or expectations.
Identifying such products can help target improvements or discontinuations.
A wide range (e.g., 1.0 to 5.0) suggests inconsistent quality or varying customer experiences.
A narrow range (e.g., 4.0 to 5.0) indicates consistent customer satisfaction.
Analyzing the distribution of ratings (e.g., with a histogram) can provide deeper insights into overall customer sentiment.